Answers to common questions, or send a message directly — we reply to the email you provide.
When your alarm goes off, you choose a splash of cold water on your face or stepping under a cold shower. The camera opens, checks that what it's seeing is happening live, and confirms it against the motion and lighting expected for that action. It's not comparing you to a stored photo — it's checking the moment is real.
If verification fails a few times in a row, the app gives you a fallback confirmation step so you're not locked out of your own phone. Repeated failures are logged as a broken streak, though — the point is that it should be hard to fake.
Correct. There's no snooze control in the alarm screen, the lock screen, or settings. The only way to stop the alarm is to complete verification.
Yes. SplashUp is built on Apple's AlarmKit framework for iOS 26, which is designed to sound through silent mode and Focus settings the same way the built-in Clock app does.
No. The alarm itself runs natively on your device. An internet connection is only needed to sync your streak history across devices and to show the daily discipline line.
Missing verification for a scheduled alarm — whether you slept through it, dismissed it some other way, or failed verification repeatedly — ends the streak for that alarm. There are no streak freezes or forgiveness days by design.
No. Verification happens on-device in the moment and isn't saved, uploaded, or reviewed by anyone. What's logged is the timestamp and pass/fail result, not the image itself.
Yes, your account and streak history sync across any iOS device you're signed into.
Pricing options are shown clearly in the App Store before you're asked to confirm a subscription — never hidden or obscured.
Subscriptions are managed entirely through Apple, under Settings > [your name] > Subscriptions on your iPhone. SplashUp doesn't control billing directly, so cancelling there is what stops future charges.
Refunds are issued by Apple, not SplashUp directly. You can request one through reportaproblem.apple.com, and our contact page can point you in the right direction if you're not sure how.
Send a message and we'll reply directly to your email. Prefer to email us yourself? Reach us at support@splashup.app.