FAQ & contact

When your alarm goes off, you choose a splash of cold water on your face or stepping under a cold shower. The camera opens and checks that what it’s seeing is happening live — it’s not comparing you to a stored photo, it’s checking the moment is real.

Correct. There’s no snooze control in the alarm screen, the lock screen, or settings. The only way to stop the alarm is to complete verification.

Yes. SplashUp Alarm is built on Apple’s AlarmKit framework for iOS 26, which is designed to sound through silent mode and Focus settings the same way the built-in Clock app does.

Open the app and go to Settings → Alarm → "Alarm not working?" — it runs a live health check on your permissions and scheduled alarms, and lets you ring a test alarm in one minute. Common culprits: alarm or notification permission turned off, volume all the way down, or the phone powered off overnight.

Missing verification for a scheduled alarm ends the streak for that alarm. There are no streak freezes or forgiveness days by design.

No. Verification happens on-device in the moment and isn’t saved, uploaded, or reviewed by anyone. What’s logged is the timestamp and pass/fail result, not the image itself.

Pricing options are shown clearly in the App Store before you’re asked to confirm a subscription — never hidden or obscured.

Subscriptions are managed entirely through Apple, under Settings → [your name] → Subscriptions on your iPhone.